ORDERING INFORMATION

How to Order

Order Online. Payment in full with a credit card is required to place an order online. We accept Visa, MasterCard, American Express and Discover. * We do not accept payments via gift cards.

Order by Phone. Call 1-855-826-2355, Open 8-5 (CT), Monday-Friday. Payment can be made with VISA, MasterCard, American Express or Discover card.

Kinderkraft Catalog

Additional Questions? Browse the printed Kinderkraft Catalog. (Different selection available outside USA)


FAQs

Measure from the top of their heads to the floor. The gowns come in 7 sizes and should be rounded up from the child's height to the next size:

  • 3'4"
  • 3'8"
  • 4'0"
  • 4'4"
  • 4'8"
  • 5'0"
  • 5'1"

If you need smaller or larger gowns, give us a call at 1-800-854-7464, ext. 15008.

All of our Grad Packages conveniently include both a cap and tassel. A la carte caps do not include a tassel, but one can be purchased seperately.

The graduation cap is to be worn flat on your head, not tilted to the back. Point should be directly in front.

Upon receipt of your graduation gown, promptly remove it from the packaging and hang it up. To remove wrinkles, you may choose to press with a cool iron, use a steamer or hang gown in a steamy room.

Start with the tassel on the right side of the cap and turn it to the left after you receive your diploma.

Manufacturing & Delivery

Once we receive payment, we'll begin processing your order. Please provide a "Date Needed for Delivery" and we'll do everything we can to meet it. Standard orders covered by the $11.95 handling fee may arrive 2-3 weeks from the order date.

Expedited Shipping

Need it in less than 2 weeks? Provided all products are available, we'll expedite it for an additional $10. Just give us a call at 1-800-854-7464 ext. 15008, 8:00 am - 5:00 pm CST, Monday through Friday.

Changes & Cancellations

If you would like to cancel or change your order, please contact us or call Customer Service at 1.800.854.7464 for assistance within 24 hours to request changes to your order.

Please Note: Cancellations must be received within 24 hours.

If any of your products have arrived damaged or defective, please contact us or your Jostens representative and we will assist you in getting your products replaced.

Order Status & Payment

To learn more about how to order, shipping, payment, and order information, visit Your Orders