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Product Help ::
Pilot Rings Lifetime Limited Warranty


Lifetime Limited Warranty
The following services will be performed for the original owner of Jostens rings:
  • Defects in materials and workmanship that are present at the time of original delivery will be repaired, or, at Jostens discretion, the product will be replaced at no charge if repairs cannot be made.
  • Damaged simulated birthstones, genuine black onyx, mother of pearl, and hematite stones will be replaced (other genuine stones and diamonds are not covered).
  • Jostens will resize and restore the original finish on your ring. If the ring is damaged or worn beyond your satisfaction, it may be exchanged for a ring of same or similar design and of comparable value at Jostens current remake charge.
  • Jostens Lifetime Limited Warranty is void if any work is performed on the ring by anyone other than Jostens. You are responsible for delivery of the ring to the Jostens Warranty Service Center or authorized Jostens representative.
  • Jostens reserves the right to substitute a comparable product in the event the original product is not available.
  • TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH HEREIN ARE EXCLUSIVE AND EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. IF JOSTENS CANNOT DISCLAIM OR EXCLUDE IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN TO THE EXTENT POSSIBLE ANY CLAIMS UNDER ANY SUCH IMPLIED WARRANTIES SHALL EXPIRE ON EXPIRATION OF THE APPLICABLE WARRANTY PERIOD. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS,SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.
  • To preserve the beauty and luster of your jewelry, wash in a mild detergent in lukewarm water and rinse. Then, dry with a soft, clean cloth. Do not use any type of brush, sharp instrument or rough cloth for cleaning.

    To protect your jewelry from permanent damage, avoid any contact with mercury. The effect of mercury and harsh acids on silver and gold is severe and permanent. Be sure to remove your jewelry before coming into contact with such harmful agents.

    To safeguard against damage, and personal injury, always remove your jewelry before engaging in sports or in heavy labor. Quality stones and precious metal will not stand abuse.

    Rings needing repairs should be returned to your Jostens Sales Representative or sent to the address below.

    For information on any other product line, please contact us. Click on the appropriate link below to access additional information regarding our Jewelry Repair/Return process or any applicable Adjustment Charges. Please Note: Ring replacements are subject to tax and duties. More information.

    Jewelry Repair/Return

    Adjustment Charges

    Warranty Service
    PO Box 90224
    Denton, TX 76202
    or
    Warranty Service
    3500 I-35 East
    Denton, TX 76210

    1.800.854.7464
    Jewelry Repair/Return

    Adjustment Charges

    Warranty Service
    PO Box #8 Station L
    Winnipeg, Manitoba R3H OZ4

    1.800.563.7603

    Can't Download the form? If you are not able to download or print the form, please return your jewelry and repair instructions via an insured method to the applicable address above. Please Note: Be sure to include your name, a return address, school name and location, your phone number, and the best time to reach you between 8 a.m. and 5 p.m. Central Time.


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