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Legal Notices ::
Privacy Policy - Canada


Our Privacy Commitment
At Jostens we know how important it is to protect your personal information. Whether you are shopping with us for class rings, yearbooks or other products. We want every customer experience safe and secure. In keeping with that goal, we have developed this Privacy Policy to outline our guidelines for the collection and use of personal information by Jostens.

Who is Jostens?
Jostens Canada Ltd. is a wholly-owned subsidiary of Jostens, Inc. This policy applies to Jostens Canada Ltd., and all of its divisions.

What Information does Jostens Collect and How is it Used?
At Jostens, we collect two types of information: personal information and non-personal information. Depending on what products or services you or your school purchase from us, different information may be collected.

For example, if you purchase class rings from us directly or through a Jostens sales representative, the personal information we may collect includes credit card number, expiration date, your name, grade, address, phone number, and e-mail address.

You can always choose not to provide us with any of your personal information. However, if you make this choice we may not be able to provide you with the product, service, or information that you requested. For example, we can only offer you the time payment option if you have provided us with certain financial information. If you choose to limit providing us with personal information, it may limit the products and services Jostens may provide to your school. It may also limit what the school can provide to you.

With your consent we may use your personal information for a number of different purposes, for example to:
  • fulfill requests for products, services or information; 
  • provide customer services; 
  • offer new products and services; 
  • measure and improve the effectiveness of our Web Sites or our marketing endeavors; and 
  • tailor our online or school offerings to your preferences. 

Non-personal information does not identify you as an individual. We may also collect and summarize non-personal customer information for statistical or other purposes. For example, we may ask you for only your postal code to assist us with planning our flyer distribution.

Your Implied Consent
In some cases, your consent is implied through Jostens relationship with your school.. For example, we can only deliver the product you have purchased if we are provided with your address and phone number.

Your Express Consent
In other cases, we will ask you to give your express consent to use your personal information. You always have the opportunity to "opt out" of having your information used for this purpose. For example, we will ask for your express consent to send you promotional information.

Withdrawing Your Consent
If you have "opted in" or subscribed to one of our promotions or mailing lists, we will always provide you the opportunity to "opt out" or unsubscribe. If you do “opt out,” we will stop using your personal information.

Information Jostens Collects from You
We will inform you about the purpose for which we collect your personal information at the time it is collected. Listed below are some examples of the ways that we collect information about you and how we use it.

We also keep a record of your contact with us, including copies of any correspondence you send us and your history of transactions. We collect this information so we can improve how we communicate with you and offer you new products and services. Unless you notify us, we presume that we have consent to use your information and disclose it for the purposes we have explained.

In-School Purchases
When you purchase a school product or service, you may need to provide us with contact and payment information (such as credit card information) so that we can process your purchase. Examples where we need contact information include delivery services, product servicing, warranty coverage and rebate requests. If we collect this information, we will also ask for your consent to use this information to send you promotional information on products and services.

Our Web Sites
While using our Web Sites, you may be asked to voluntarily provide certain personal information (such as your unique student number, name, email address, postal address, telephone number, or credit card information) to apply for access to certain special features and functions of the Web Sites. We use this information to complete your transaction. If you choose not to provide requested personal information, you will not be able to use certain features of the Web Sites and you will not be able to engage in transactions through the Web Sites.

With any of the services that may be on our Web Sites, we may also use your personal information to contact and correspond with you and to respond to your inquiries. With your consent, we may send to you, from time to time, email or other communications regarding goods or services we believe will interest you. 

Participate in a Contest, Promotion, or Survey
From time to time, we may run contests, promotions, or surveys. If you participate, you may be asked for contact information as well as additional optional survey information (for example, product preferences). Information from contest entries will be used to contact you if you win. We may also summarize survey information in a manner that no longer identifies the contest entrants for analysis, but will not share personal information from entries. All contests are subject to rules that will be available with each particular contest.

Information Jostens Collects Automatically
Like many other Web sites, we automatically collect certain non-personal information regarding Web site users that does not identify you. Examples include the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access the Web Site, the Internet address of the Web site from which you linked directly to the Web Site, the operating system you are using, the sections of the Web Site you visit, the Web Site pages read and images viewed, and the content you download from the Web Site.

This non-personal information is used for Web Site and system administration purposes and to improve the Web Site.

Cookies
The Web Site uses "cookies", a technology that installs a small amount of information on a Web Site user's computer to permit the Web Site to recognize future visits using that computer. Cookies enhance the convenience and use of the Web Site. For example, the information provided through cookies is used to recognize you as a previous user of the Web Site (so you do not have to enter your billing information every time), to offer personalized Web page content and information for your use, to track your activity at the Web Site, to respond to your needs, and to otherwise facilitate your Web Site experience. You may choose to decline cookies if your browser permits, but doing so may affect your use of the Web Site and your ability to access certain features of the Web Site or engage in transactions through the Web Site.

Tracking Information
We may use non-personal information to compile tracking information reports regarding Web Site user demographics, Web Site traffic patterns, and Web Site purchases, and then provide those reports to advertisers and others. None of the tracking information in the reports can be connected to the identities or other personal information of individual users. We may also link tracking information with personal information voluntarily provided by Web Site users. Once such a link is made, all of the linked information is treated as personal information and will be used and disclosed only in accordance with this Policy. 

Links to Other Web Sites
Our Web Site may contain links to other Web sites or Internet resources. When you click on one of those links you are contacting another Web site or Internet resource. Jostens has no responsibility or liability for or control over those other Web sites or Internet resources or their collection, use and disclosure of your personal information.

We encourage you to read the privacy policies of those other sites to learn how they collect and use information about you.

Does Jostens Disclose the Information it Collects?
Jostens does not sell your personal information. However we may share your information with third parties acting on our behalf or as permitted or required by law. In addition, Jostens may share personally identifiable information (but never credit card numbers) with third parties with whom Jostens has a relation ship with respect to the specific product(s) sold. However, Jostens will not make its customer lists available to third parties not related to the item you purchase.

Disclosure to Service Providers
Jostens may share your personal information with certain service providers in order to provide products and services to you, to verify and validate information, and to address customer service matters. Examples of service providers include credit card issuers, product service depots, and delivery services. To reduce the risk of fraud or misuse of personal information, Jostens may also verify your personal information, including but not limited to your address and credit card information, with third party service providers.

We will use reasonable efforts to ensure that your personal information is used by our service providers in a manner that is consistent with this Policy. If you do not wish us to provide your personal information to those service providers, we may be unable to process your transaction.

Legal Disclosure
Jostens may disclose your information as permitted or required to by law; for example:

  • to a government institution or other person or entity that has asserted its lawful authority to obtain the information; 
  • where we have reasonable grounds to believe the information could be useful in the investigation of unlawful activity; 
  • to comply with a subpoena or warrant or an order made by a court, person or entity with jurisdiction to compel the production of information; 
  • to comply with court rules regarding the production of records and information; and 
  • to our legal counsel. 

How does Jostens Protect My Information?
The security of your personal information is a high priority for Jostens. We maintain appropriate safeguards and current security standards to protect your personal information, whether recorded on paper or captured electronically, against unauthorized access, disclosure, or misuse.

Although we cannot take responsibility for any theft, misuse, unauthorized disclosure, loss, alteration or destruction of data by a third party, we take reasonable precautions to prevent such unfortunate occurrences.

How Can I Verify My Information?
You can check your information through your school’s records to verify, update, or correct it, and to have any obsolete information removed.

You can also ask to review any of the information that we have retained, how we have used it, and to whom we have disclosed it at any time by contacting us at privacy.canada@jostens.com. Subject to certain exceptions prescribed by law, and provided we can authenticate your identity, you will be given reasonable access to your personal information, and will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate.

You can also ask us to change your preferences regarding how we use or disclose your information, or let us know that you do not wish to receive any further communication from us.

When is My Information Removed?
We keep your information only as long as we need it for the products and services you're using and for a reasonable time thereafter or to meet any legal requirements. We have retention standards that meet these requirements. We destroy your information when it is no longer needed, or we remove your personally identifiable information.

You can also request that we remove your information from our records. Subject to our requirements for continued retention of your information, for example, for billing, or audit purposes, we will make every reasonable effort to honour your request.

How Can I Contact Jostens?
Jostens is responsible for all personal information under its control. Our Privacy Officer is accountable for Jostens' compliance with the principles described here. If you have any questions, concerns or complaints about the privacy policies stated here, you can:

Send us an email at: privacy.canada@jostens.com 
Call us at: 204-783-1310
Write us at: Jostens Canada Ltd.
Attention: Privacy Officer 
140-117 King Edwards Street
Winnipeg, Manitoba R3H OR4

We will respond to your request or investigate your concern as quickly as we can.

Will this Privacy Policy Change?
To accommodate changes in our service, the technology, and legal developments, this Policy may change over time. We may add, change, or remove portions of this Policy when we feel it is appropriate to do so.


© 2014 Jostens, Inc. All rights reserved.