Jostens Help and Customer Care                                  Contact Us
Help Home    |    Your Orders    |    Your Account    |    Product Help    |    Customer Care    |    Legal Notices    |   

   Your Orders

  •How To Order
  •Shipping & Delivery
  •Address Tips
  •Payment Options
  •Sales Tax
  •Order Info / Order Confirmation
  •Check Order Status
  •Return, Change or Cancel Your Order


Your Orders ::
Shipping & Delivery

Your products estimated delivery time
Manufacturing Time

Delivery Time.

Select one of the market areas below to view manufacturing times and shipping rates. Descriptions and important information regarding the manufacturing and delivery of your Jostens products is listed below.

Pre-School, K-12, & Home School College & Post HS Other Products Canada

Manufacturing Time
Jostens products are custom-manufactured to your choices. Production times will vary based on the product(s) selected and individual options chosen. Select one of the market areas above to view manufacturing times.

Delivery Time
In addition to the manufacturing time, add 7-10 business days for Standard shipping, and 1-2 business days for U.S. Express shipping. For standard and express shipping for APO/FPO, U.S. Territories, and International, see below.

Standard shipping: 7-10 business days
U.S. Express shipping: 1-2 business days
APO/FPO, U.S. Territories, and International Standard: 2-3 weeks APO/FPO, U.S. Territories, and International Express: 1-2 weeks

Shipping to PO Boxes
Jostens does not allow shipping to PO Boxes for the following products:

  • College Announcements
  • College Caps & Gowns
  • College Diploma Frames

Shipping Rates
Select one of the market areas above to view shipping rates. A standard shipping rate applies to all orders. The rate includes the packaging, handling and delivery of your order. The rate may vary based on the product(s) you order. The highest standard rate listed for the product(s) you order, will be the rate for your entire order. Express shipping may be available on certain orders for an additional fee of $20 for college regalia and $10 for all other product lines.

Order Status
If you have not received your order within the anticipated delivery time, or if you have any questions, please contact us.

  • Online orders - sign in to your account and view "My Orders"
  • Phone orders - please call 1.800.854.7464 or contact us. Customer Service Representatives are available Monday-Friday, 8am to 5pm CST.
  • Bookstore orders - please contact your bookstore for delivery details.
  • For example, if you order a ring (rate=$12.00) and you order a diploma frame (rate=$21.95), you will only be charged $21.95 to ship your entire order. Please note that products may ship and arrive separately based on the varying manufacturing times.

    If you need additional information regarding this topic, please contact us.

© 2018 Jostens, Inc. | Terms of Use & Legal Notices | Privacy | Your CA Privacy Rights