PRODUCT AND CONTACT INFORMATION

Metals

White Lustrium® - Jostens own non-precious metal mix/alloy. A very hard and robust metal with a darker appearance than silver or gold. It has a nice luster and finish.

Silver Elite® - A beautiful silver metal alloy coated with rhodium plating. This metal also features a bright luster and finish.

Solaris Elite™ - Solaris Elite™ is a radiant yellow, beautiful and affordable 6K metal alloy.

White and Yellow Gold - Because of its durability and lasting value over time, gold is a wise investment. Gold has been the standard for jewelry for over 4000 years. Our gold options are available in 10K, 14K and 18K – the higher the karats, the higher the percentage of gold in your ring.

Metal Purities
18K: - 75% pure gold, 25% metal alloy.
14K: - 58.5% pure gold, 41.5% metal alloy.
10K: - 41.7% pure gold, 58.3% metal alloy.

Ring Sizing

There are several ways to find your ring size:

Online:

Send us a Ring Sizer Request via our online contact form. Click "Ring Sizer Request" and continue filling out the form.

Call:

1-800-839-7125 (United States)
1-800-563-7603 (Canada)
1-507-455-6100 - ext. 7950 (International)

Contact your local dealer

Shipping

Your Harley-Davidson custom jewelry purchase will ship in an average of 6-8 weeks from receipt of order. Please allow an additional one to two weeks for international shipments (consumer is responsible for all duties and taxes).

Care and Cleaning

To preserve the beauty and luster of your jewelry, wash in a mild detergent in lukewarm water and rinse. Then, dry with a soft, clean cloth. Do not use any type of brush, sharp instrument or rough cloth for cleaning.

To protect your jewelry from permanent damage, avoid any contact with mercury. The effect of mercury and harsh acids on silver and gold is severe and permanent. Be sure to remove your jewelry before coming into contact with such harmful agents.

To safeguard against damage, and personal injury, always remove your jewelry before engaging in sports or in heavy labor. Quality stones and precious metal will not stand abuse.

For any sterling silver-based products, should your jewelry begin to demonstrate signs of tarnishing, it may be easily removed with a fine brand of silver cleaner applied with a soft cloth. To protect your jewelry from permanent damage, avoid any contact with harsh acids and agents such as chlorine. The effect of harsh acids/agents is permanent. Be sure to remove your jewelry before coming into contact with harsh agents. Some commercial jewelry cleaners may contain these harsh chemicals, use of these products is not recommended.

Warranty

Jostens offers its Lifetime Limited Warranty for the Original Owner on all of the Jewelry elements included in the Harley-Davidson Customized Jewelry Collection. This warranty is one of the most trusted, all-inclusive warranties in the industry. Most adjustments to your jewelry are provided at no cost, including cleanings, polishing, inspections and sizing. Your Harley-Davidson jewelry should last forever, and Jostens’ Warranty and Support Team are here for the lifetime of your jewelry to ensure that it does.

• Your Jostens ring may be resized at any time free of charge, if in resizable condition.
• Jostens will restore the original finish any time free of charge.
• Any defect in materials or workmanship present at the time of original delivery will be repaired or replaced with a current design at no charge if repairs cannot be made. Genuine diamonds are not covered under this warranty, but may be replaced for a charge.
• If you change bikes, want to change designs or through normal wear, your ring becomes worn beyond satisfaction, there is a one-time remake opportunity for a nominal charge. Contact Jostens or your local dealership for a quote.

1-800-839-7125 (United States and Canada)
1-507- 455-6100 extension 7950 (International)

• Your Silver Elite®, 10K, 14K or 18K gold ring may be used as a trade-in toward the purchase of another Jostens ring at any time. The trade-in amount will be based on Jostens’ current world gold price at the time of purchase of your new Jostens ring.
• This lifetime limited warranty is void if your Jostens ring is repaired by anyone other than Jostens.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH HEREIN ARE EXCLUSIVE AND EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. IF JOSTENS CANNOT DISCLAIM OR EXCLUDE IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN TO THE EXTENT POSSIBLE ANY CLAIMS UNDER ANY SUCH IMPLIED WARRANTIES SHALL EXPIRE ON EXPIRATION OF THE APPLICABLE WARRANTY PERIOD. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.

Repairs and Returns

Jewelry needing repairs should be sent to the address below. Please call before shipping.

For information on any other product line, please contact us. Click on the appropriate link below to access additional information regarding our Jewelry Repair/Return process or any applicable Adjustment Charges. Please Note: Ring replacements are subject to tax and duties. More information

USA and International

Jewelry Repair/Return | Adjustment Charges

Warranty Service
P.O. BOX 860
1900 Hartle Ave.
Owatonna, MN 5506

Canada

Jewelry Repair/Return | Adjustment Charges

Warranty Service
PO Box #8 Station L
Winnipeg, Manitoba R3H OZ4

Can't Download the form?

If you are not able to download or print the form, please return your jewelry and repair instructions via an insured method to the applicable address above.

Please Note: Be sure to include your name, a return address, school name and location, your phone number, and the best time to reach you between 8 a.m. and 5 p.m. Central Time.

Contact Us

Consumer contact information

Online contact form

Call:

1-800-839-7125 (USA)
1-800-563-7603 (CAN)
1-507-455-6100 - ext. 7950 (International)
Contact your local dealer

Dealer Contact information

Email

Call:

1-800-468-6655 (USA)
1-800-563-7603 (CAN)
1-803-485-4503 (International)