PRODUCT AND CONTACT INFORMATION

Metals

White Lustrium® - Jostens own non-precious metal mix/alloy. A very hard and robust metal with a darker appearance than silver or gold. It has a nice luster and finish.

Silver Elite® - A beautiful silver metal alloy coated with rhodium plating. This metal also features a bright luster and finish.

Solaris Elite™ - Solaris Elite™ is a radiant yellow, beautiful and affordable 6K metal alloy.

White and Yellow Gold - Because of its durability and lasting value over time, gold is a wise investment. Gold has been the standard for jewelry for over 4000 years. Our gold options are available in 10K, 14K and 18K – the higher the karats, the higher the percentage of gold in your ring.

Metal Purities
18K: - 75% pure gold, 25% metal alloy.
14K: - 58.5% pure gold, 41.5% metal alloy.
10K: - 41.7% pure gold, 58.3% metal alloy.

Ring Sizing

There are several ways to find your ring size:

Online:

Send us a Ring Sizer Request via our online contact form. Click "Ring Sizer Request" and continue filling out the form.

Call:

1-800-839-7125 (United States)
1-800-563-7603 (Canada)
1-507-455-6100 - ext. 7950 (International)

Contact your local dealer

Shipping

Your Harley-Davidson custom jewelry purchase will ship in an average of 6-8 weeks from receipt of order. Please allow an additional one to two weeks for international shipments (consumer is responsible for all duties and taxes).

Care and Cleaning

To preserve the beauty and luster of your jewelry, wash in a mild detergent in lukewarm water and rinse. Then, dry with a soft, clean cloth. Do not use any type of brush, sharp instrument or rough cloth for cleaning.

To protect your jewelry from permanent damage, avoid any contact with mercury. The effect of mercury and harsh acids on silver and gold is severe and permanent. Be sure to remove your jewelry before coming into contact with such harmful agents.

To safeguard against damage, and personal injury, always remove your jewelry before engaging in sports or in heavy labor. Quality stones and precious metal will not stand abuse.

For any sterling silver-based products, should your jewelry begin to demonstrate signs of tarnishing, it may be easily removed with a fine brand of silver cleaner applied with a soft cloth. To protect your jewelry from permanent damage, avoid any contact with harsh acids and agents such as chlorine. The effect of harsh acids/agents is permanent. Be sure to remove your jewelry before coming into contact with harsh agents. Some commercial jewelry cleaners may contain these harsh chemicals, use of these products is not recommended.

Warranty

All Harley-Davidson® Custom Rings provided by Jostens will be backed by Jostens Lifetime Limited Warranty, which reads as below. Each ring will be delivered to your store with a warranty card that states the following:

Congratulations on the selection of your Jostens ring. It will be one of the proudest possessions of your lifetime. Wear your ring with the absolute confidence that it carries a lifetime limited warranty.

• Your Jostens ring may be resized at any time free of charge, if in resizable condition.
• Jostens will restore the original finish any time free of charge.
• Any defect in materials or workmanship present at the time of original delivery will be repaired or, at Jostens discretion, the product will be replaced with a current design at no charge if repairs cannot be made. Genuine diamonds are not covered under this warranty, but may be replaced for a charge.
• Jostens has a one time remake offer the first four years from purchase date of your ring. If you change bikes, want to change designs or through normal wear, your ring becomes worn beyond your satisfaction, there is a one time remake for a nominal charge. Call 1-800-839-7125 for a quote or contact your local dealership.
• Your Solaris Elite™, Silver Elite®, 10K, 14K, or 18K gold ring may be used as a trade-in toward the purchase of another Jostens ring at any time. The trade-in amount will be based on the current applicable precious metal price at the time of purchase of your new Jostens ring.
• This lifetime limited warranty is void if your Jostens ring is repaired by anyone other than Jostens.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH HEREIN ARE EXCLUSIVE AND EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. IF JOSTENS CANNOT DISCLAIM OR EXCLUDE IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN TO THE EXTENT POSSIBLE ANY CLAIMS UNDER ANY SUCH IMPLIED WARRANTIES SHALL EXPIRE ON EXPIRATION OF THE APPLICABLE WARRANTY PERIOD. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.

Warranty Service
3500 South I-35 East
Denton, TX 76210
1-800-839-7125

To preserve the beauty and luster of your ring, wash in a mild detergent in lukewarm water and rinse. Then, dry with a soft, clean cloth. Do not use any type of brush, sharp instrument or rough cloth for cleaning.

Note: Should tarnish appear on gold or Silver Elite® rings, it may be removed with a fine brand of silver polish applied with a soft cloth.

To protect your ring from permanent damage, avoid any contact with harsh chemicals. The effect of mercury and harsh acids on silver and gold is severe and permanent. Be sure to remove your ring before coming into contact with such harmful agents.

To safeguard against damage, and personal injury, always remove your ring before engaging in sports or in any heavy labor. Quality stones and precious metals will not stand abuse.

Repairs and Returns

Jewelry needing repairs should be sent to the address below. Please call before shipping.

For information on any other product line, please contact us. Click on the appropriate link below to access additional information regarding our Jewelry Repair/Return process or any applicable Adjustment Charges. Please Note: Ring replacements are subject to tax and duties. More information

USA and International

Jewelry Repair/Return | Adjustment Charges

Jostens
Warranty Service
3500 South I-35 East
Denton, TX 76210

Canada

Jewelry Repair/Return | Adjustment Charges

Warranty Service
PO Box #8 Station L
Winnipeg, Manitoba R3H OZ4

Can't Download the form?

If you are not able to download or print the form, please return your jewelry and repair instructions via an insured method to the applicable address above.

Please Note: Be sure to include your name, a return address, school name and location, your phone number, and the best time to reach you between 8 a.m. and 5 p.m. Central Time.

Contact Us

Consumer contact information

Online contact form

Call:

1-800-839-7125 (USA)
1-800-563-7603 (CAN)
1-507-455-6100 - ext. 7950 (International)
Contact your local dealer

Dealer Contact information

Email

Call:

1-800-468-6655 (USA)
1-800-563-7603 (CAN)
1-803-485-4503 (International)