Dallas Mavericks Championship Collections FAQ

Please find the list of frequently asked questions below pertaining to 2011 Dallas Mavericks NBA Championship Collections. The questions are grouped according to common subjects. If you do not find the answer you're looking for, please call 1-800-839-7125 (Fans & Season Ticket Holders)
or 1-800-392-3811 (Player Friends & Family), and we can help with any unanswered questions you may have.

Metals

Lustrium®
Jostens own non-precious metal mix/alloy. A very hard and robust metal with a darker appearance than silver or gold. It has a nice luster and finish.

Suncast®
Jostens own non-precious metal mix/alloy which is yellow in color. This metal features similar qualities as Lustrium®, with a coating of yellow gold.

Silver Elite®
A beautiful silver metal alloy coated with rhodium plating. This metal also features a bright luster and finish.

White and Yellow Gold - Because of its durability and lasting value over time, gold is a wise investment. Gold has been the standard for jewelry for over 4000 years. Our gold options are available in 10K and 14K – the higher the karats, the higher the percentage of gold in your ring.

Metal Purities
14K: - 58.5% pure gold, 41.5% metal alloy.
10K: - 41.7% pure gold, 58.3% metal alloy.

Warranty

Jostens offers its Lifetime Limited Warranty on all of the Jewelry elements included in the Dallas Mavericks Championship Collections. This warranty is one of the most trusted, all-inclusive warranties in the industry. Most adjustments to your jewelry are provided at no cost, including cleanings, polishing, inspections and sizing. Your Championship jewelry should last forever, and Jostens Warranty and Support Team are here for the lifetime of your jewelry to ensure that it does.

30-Day Satisfaction Guarantee
Jostens offers a 30-Day Satisfaction Guarantee on all non-jewelry items. Ex. Paperweights, Framed Artwork, Acrylics, Pens, Money Clips, Pins, Posters and Key chains. If at any time within 30 days of receiving their item, the consumer is unsatisfied with their purchase, they can return it to Jostens for their money back.

Shipping
Jostens Championship products will ship in an average of 6-8 weeks via UPS with recipient's signature required.

Call Center Hours
The Jostens Customer Service team is available to take your calls on:
Monday-Friday from 8:00am to 5:00pm CST and can be reached at 1-800-839-7125 (Fans & Season Ticket Holders) or 1-800-392-3811 (Player Friends & Family).