U.S. Military Academy (West Point)
Service Your Jewelry
ATTN: Dawn Braaten
148 E Broadway
Owatonna, MN 55060
Jostens has a lifetime warranty on all of its rings and accessories items. This warranty includes the replacement of any synthetic birthstone, resizing, polishing and refinishing the ring without charge.
It is important to note that if a ring has had any repair work or any alterations performed by any jeweler or repair service other than Jostens, the lifetime warranty will be voided, and Jostens will not perform any work on such rings.
Send your ring or accessory item along with an enclosed letter that states what needs to be done with your item, contact information, and your return address. If there is a charge associated with the repair you will be contacted by Jostens before proceeding with the repair.
Please allow 5-6 weeks for your ring/accessory item to be completed.
Send your ring to the address listed via an insured traceable method. You are responsible for shipping charges. If you need additional information or your ring needs other service please contact us.