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Product Help ::
Warranty Instructions: Jewelry Repairs and Returns

To return your jewelry for warranty repair:

  1. Complete the Jostens Warranty Claim Form

  2. Send your jewelry to Jostens
    via an insured, traceable method to:

    Warranty Service
    PO Box 90224
    Denton, TX 76202
    Warranty Service
    3500 South Interstate 35 East
    Denton, TX 76210

If your item is lost in transit, and you haven't used a traceable and insured method of shipment, you'll need to place a new order for your jewelry. If your original ring design is no longer available, Jostens will offer a current comparable ring design at your expense.

*Please note:

  • On chargeable warranty changes/additions only, you are responsible for the shipping and $9.99 handling fee as well as any applicable tax. (No handling fee on "No Charge Adjustments" items.) Please make check/money order payable to Jostens.
  • A visual inspection will be performed on all jewelry. Based on our inspection, it may be necessary to adjust applicable charges.
  • Jostens will contact you if any additional charges apply. Adjustment will not begin until all charges have been paid in full.
  • Your Jostens Limited Warranty is void if any work is performed on your jewelry by anyone other than Jostens.
  • All returned jewelry must be insured for the approximate value.
  • Once your ring has been evaluated and the repair charges, if any, have been received by Jostens, the average repair time is approximately four weeks.
  • Not all options are available for all items.

Product Returns
If you are not completely satisfied with your Jostens jewelry, please contact us at 1.800.854.7464 for assistance.

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