Jostens Canada Accessible Guest Feedback Process

 

Accessible Guest Feedback Process

Procedure

Statement

Jostens Canada Ltd. has a process designed to receive and respond to all customer feedback, including feedback regarding the provision of goods and services to people with disabilities. Jostens Canada Ltd is committed to excellence in serving all customers including people with disabilities.

Application

This policy applies to all employees of Jostens Canada:

  • District Sales Managers
  • Regional Sales Managers
  • Territory Sales Representatives
  • Sales Associates
  • Temporary Sales Staff

Methods of Providing Feedback

The following methods of providing feedback in regards to the provisions of goods and services to people with disabilities are:
By email:   Online Contact Us
By phone:  1 (952) 830-3330
By mail:      Jostens Canada Ltd.
                   6630 Rue Abrams
                   Saint-Laurent, QC H4S 1Y1

Response to Feedback

Jostens Canada is committed to reviewing and investigating if required all feedback that is received. Response will be handled in a timely manner and customers will be contacted in the manner requested. All feedback will be documented and recorded.

Confidentiality

Jostens will not disclose personal information for purposes other than those required to address feedback and inquiries related to accessible customer service.