Hometown Heroes Collection FAQ

If you do not find the information you're looking for, please call 1-800-839-7125.

Metals

Yellow and White Lustrium®
This Jostens exclusive metal blend is a durable and affordable yellow or silver-toned metal.

ShadowCast®
A diamond-like carbon coating adds a rich-black finish to a white Lustrium ring.

Solaris Elite™
Our patent-pending yellow blend metal is a combination of precious metals, including silver, and non-precious metals to create a beautiful, brilliant and durable solid metal.

Silver Elite®
A Jostens proprietary metal. A bright white luster primarily composed of silver with elements of precious metals, including palladium, and rhodium plating for durability and shine.

White and Yellow Gold - Because of its durability and lasting value over time, gold is a wise investment. Gold has been the standard for jewelry for over 4000 years. Our gold options are available in 10K and 14K – the higher the karats, the higher the percentage of gold in your ring.

Metal Purities
14K: - 58.5% pure gold, 41.5% metal alloy.
10K: - 41.7% pure gold, 58.3% metal alloy.

Warranty

Lifetime Limited Warranty
Defects in materials and workmanship that are present at the time of original delivery will be repaired, or at Jostens discretion, the product will be replaced at no charge if repairs cannot be made.

Damaged simulated birthstones will be replaced (genuine stones and diamonds are not covered). Jostens will resize and restore the original finish on your ring. If the ring is damaged or worn beyond your satisfaction, it may be exchanged for a ring of same or similar design and of comparable value at Jostens current remake charge.

Should you transfer departments or change positions, Jostens will exchange your ring for a similar design and comparable value at Jostens current remake charge. Custom panels may not be available on transfers.

Jostens Lifetime Limited Warranty is void if any work is performed on the ring by anyone other than Jostens. You are responsible for delivery of the ring to the Jostens Warranty Service center of authorized sales representative.

Jostens reserves the right to substitute a comparable product in the event the original product is not available.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH HEREIN ARE EXCLUSIVE AND EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. IF JOSTENS CANNOT DISCLAIM OR EXCLUDE IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN TO THE EXTENT POSSIBLE ANY CLAIMS UNDER ANY SUCH IMPLIED WARRANTIES SHALL EXPIRE ON EXPIRATION OF THE APPLICABLE WARRANTY PERIOD. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS,SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.

To preserve the beauty and luster of your jewelry, wash in a mild detergent in lukewarm water and rinse. Then, dry with a soft, clean cloth. Do not use any type of brush, sharp instrument or rough cloth for cleaning.

To protect your jewelry from permanent damage, avoid any contact with mercury. The effect of mercury and harsh acids on silver and gold is severe and permanent. Be sure to remove your jewelry before coming into contact with such harmful agents.

To safeguard against damage, and personal injury, always remove your jewelry before engaging in sports or in heavy labor. Quality stones and precious metal will not stand abuse.

Shipping

Jostens products will ship in an average of 6-8 weeks via UPS or USPS. We are unable to ship to P.O. Boxes or APOs.

Product Returns

Due to the custom nature of our products, no returns will be granted after production has begun on your product. From your order date, you have five (5) business days to contact Customer Service to cancel your order.

Products may vary in appearance from the product imagery online to in-person. All pieces are hand-made for you, and because of this, each product will be uniquely yours.

Contact Us

The Jostens Customer Service team is available at 1-800-839-7125.