Jostens Help and Customer Care                                  Contact Us
Help Home    |    Your Orders    |    Your Account    |    Product Help    |    Customer Care    |    Legal Notices    |   

   Product Help

  • Product Info
  • Yearbook Info
  • Warranty Info (Jewelry repairs & returns)
  • Ring Protection & Loss
  • Yearbook Protection & Loss
  • Announcements: Wrong text inside?
  • High School Ring Designer
  • College Ring Designer



Back



Product Help ::
Warranty Instructions: Jewelry Repairs and Returns


To return your jewelry for warranty repair:

  1. Download and Print the Jostens Warranty Claim Form

  2. Complete the form.

  3. Send your jewelry and the completed form to Jostens
    via an insured, traceable method to:

    Jostens Service Center
    3500 South I-35E
    P.O. Box 90224
    Denton, TX 76202
If your item is lost in transit, and you haven't used a traceable and insured method of shipment, you'll need to place a new order for your jewelry. If your original ring design is no longer available, Jostens will offer a current comparable ring design at your expense.

*Please note:

  • On chargeable warranty changes/additions only, you are responsible for the shipping and $9.99 handling fee as well as any applicable tax. (No handling fee on "No Charge Adjustments" items.) Please make check/money order payable to Jostens.
  • A visual inspection will be performed on all jewelry. Based on our inspection, it may be necessary to adjust applicable charges.
  • Jostens will contact you if any additional charges apply. Adjustment will not begin until all charges have been paid in full.
  • Your Jostens Limited Warranty is void if any work is performed on your jewelry by anyone other than Jostens.
  • All returned jewelry must be insured for the approximate value.
  • Once your ring has been evaluated and the repair charges, if any, have been received by Jostens, the average repair time is approximately four weeks.
  • Not all options are available for all items.

Product Returns
If you are not completely satisfied with your Jostens jewelry, please contact us at 1.800.854.7464 for assistance.


© 2014 Jostens, Inc. All rights reserved.