Jostens Help and Customer Care                                  Contact Us
Help Home    |    Your Orders    |    Your Account    |    Product Help    |    Customer Care    |    Legal Notices    |   

   Product Help

  • Product Info
  • Yearbook Info
  • Warranty Info (Jewelry repairs & returns)
  • Jewelry Protection & Loss
  • Yearbook Protection & Loss
  • Announcement Guide
  • Announcements: Wrong text inside?
  • High School Ring Designer
  • College Ring Designer



Back



Product Help ::
Warranty Information


High School Class Jewelry
College Class Jewelry

Your jewelry celebrates moments that matter to you. With each one of these jewelry pieces, Jostens provides a product guarantee and a protection plan. You also have the option to purchase extended protection. The product guarantee and the protection plans are designed to give you peace of mind, knowing that you can continue to enjoy your jewelry for years to come.

Jostens

SY 2017 Jostens Warranty & Protection Plan

  LIFETIME LIMITED WARRANTY
(for normal wear and tear)
STANDARD
PROTECTION PLAN

(for loss or theft of jewelry item)
EXTENDED
PROTECTION PLAN

(for loss or theft of jewelry item)
Length of Program Lifetime of original owner 4 years from ship date 10 years (6 addt'l)
Enrollment Fees None None
HIGH SCHOOLCOLLEGE
$19.99 Class Rings$34.99 Collegiate Rings
$29.99 Class Tags**$34.99 Collegiate Tags**
$29.99 Class Lockets**$34.99 Collegiate Lockets**
$29.99 Class Bracelets$34.99 Collegiate Bracelets
**Does not include individual charms.**Does not include
individual charms
Jewelry Replacement Charge Adjustment charges may apply given jewelry condition* Reduced jewelry replacement charge Reduced jewelry replacement charge
Number of Covered Claims Lifetime Limited 1 time See Below
Resize Lifetime Limited
Refinish Lifetime Limited
Clean & Polish Lifetime Limited
DAS/Class Tag Center Remake 1 time
Grad Year or School Transfer Changes (High School) 1 time
Grad Year or Degree Changes (College) 1 time
Individual Charms NA
Broken or Chipped Stones
   - Simulated Birthstones Lifetime Limited
   - Camo Stones Lifetime Limited
   - Black Onyx and Mother of Pearl Lifetime Limited
   - Elements Stones™
(Carnelian, Jade, Hematite, Tiger's Eye, Malachite, Dinosaur Bone, Pietersite (golden, blue and red), Lapis and Turquoise)
Lifetime Limited with stone replacement charge* 1 time
   - Genuine Stones
(Blue Spinel, Golden Sapphire and Tourmaline)
Lifetime Limited with stone replacement charge* 1 time
   - Diamonds Lifetime Limited with stone replacement charge* Lifetime Limited with stone replacement charge*
Lost or Stolen Jewelry or Stones
   - Simulated Birthstones NA 1 time 2 times (1 addt'l)
   - Camo Stones NA 1 time 2 times (1 addt'l)
   - Black Onyx and Mother of Pearl NA 1 time 2 times (1 addt'l)
   - Elements Stones™
(Carnelian, Jade, Hematite, Tiger's Eye, Malachite, Dinosaur Bone, Pietersite (golden, blue and red), Lapis and Turquoise)
NA 1 time with stone replacement charge* 1 time
   - Genuine Stones
(Blue Spinel, Golden Sapphire and Tourmaline)
NA 1 time with stone replacement charge* 1 time
   - Diamonds NA 1 time with stone replacement charge* 2 times (1 addt'l) with stone replacement charge*
   - Individual Charms NA

*Call 1.800.854.7464 (US) or 1.800.563.7603 (CAN) to obtain charges.

Lifetime Limited Warranty

Jostens' warranty covers defects in materials and workmanship present at time of original delivery, applies only to the original jewelry owner and is void if any work is performed on the jewelry by anyone other than Jostens. Jostens reserves the right to substitute a comparable product in the event the original product is not available. Jostens' warranty does not apply to any repairs required as a result of excessive wear and tear.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH HEREIN ARE EXCLUSIVE AND EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.

Jewelry Protection Plans

Jostens' jewelry protection plans provide you with the one-time opportunity to replace your jewelry with the same or similar design at a reduced cost. Standard and Extended Protection are available only for the original jewelry and the original jewelry owner.

Standard Protection is not provided for military career rings. Neither Standard Protection nor Extended Protection are available for the following jewelry products: junior high, college championship, pro championship, military recruit, military academy, motorsports, most specialty, and "Senior Jewelry" sold by Jostens, among other products.

Submitting a Lifetime Limited Warranty Claim

You must submit a Warranty Claim and any applicable payment (including applicable tax, shipping and handling) before Jostens will repair your jewelry. You are responsible for delivery of your jewelry to Jostens.

Warranty Claim Process

Adjustment Charges

Warranty Service
PO Box 90224
Denton, TX 76202
or
Warranty Service
3500 I-35 East
Denton, TX 76210

1.800.854.7464
Warranty Claim Process

Adjustment Charges

Warranty Service
PO Box #8 Station L
Winnipeg, Manitoba R3H OZ4

1.800.563.7603

Submitting a Request for Replacement Jewelry under Standard and Extended Protection Plans

You must submit a Jewelry Protection Request and the replacement charge payment (plus applicable tax, shipping and handling) before Jostens will create your replacement jewelry.

Jewelry Protection Request Process

Warranty Service
148 E. Broadway
Owatonna, MN 55060

1.800.854.7464
Jewelry Protection Request Process

Warranty Service
PO Box #8 Station L
Winnipeg, Manitoba R3H OZ4

1.800.563.7603

Jewelry Care

To preserve the beauty and luster of your jewelry, wash in a mild detergent in lukewarm water and rinse. Then, dry with a soft, clean cloth. Do not use any type of brush, sharp instrument or rough cloth for cleaning.

To protect your jewelry from permanent damage, avoid any contact with mercury. The effect of mercury and harsh acids on silver and gold is severe and permanent. Be sure to remove your jewelry before coming into contact with such harmful agents.

To safeguard against damage, and personal injury, always remove your jewelry before engaging in sports or in heavy labor. Quality stones and precious metal will not stand abuse.


© 2017 Jostens, Inc. | Terms of Use & Legal Notices | Privacy | Your CA Privacy Rights