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Product Help ::
Warranty Adjustments: Jewelry Repairs and Returns


The adjustments you can make to your jewelry are separated into the following categories: (Not all options are available for all items.)

    • No Charge Adjustments
    • $25 Adjustments
    • $50 Adjustments
    • $60 Adjustments
No Charge Adjustments

$25 Adjustments | $50 Adjustments | $60 Adjustments

Clean and polish my jewelry Jostens will always clean and polish your jewelry at no cost to you.
Re-apply the antique finish The antique finish is the black color that appears in the contours of your jewelry. Over time this may fade.
Replace my birthstone If your simulated birthstone or cubic zirconia is scratched, chipped or broken, we’ll replace it. Our Lifetime Limited Warranty does not cover diamonds and other genuine stones. Additional charges may apply if there is other damage.
I transferred to a different high school If you change high schools, we'll manufacture jewelry appropriate to the design of your new high school without charge, prior to your graduation.
My high school graduation year changed Should your year of high school graduation change, we'll update/change the graduation year on your jewelry for up to three (3) months after you graduate. Exception: Exclusive Millennium Collection rings or promotional rings will be replaced with rings of similar value.
Change my high school Design-A-Side® Jostens offers a one time remake for underclassmen while in high school who desire or have a need to change their activity or mascot panel.
My college degree, graduation date or curriculum changed If your degree letters or your date of graduation, or curriculum change, Jostens will replace your college ring with your correct graduation year and/or degree/curriculum. This is free of charge provided that your school remains the same. If your new degree or curriculum is from a different school than your original ring, a $60 remake fee applies.
I need a bigger or smaller ring size To most accurately measure your ring size, order your FREE Ring Sizer or, visit our Ring Sizer Guidelines.
My jewelry is defective Jostens will repair defects in workmanship or material. We will replace your jewelry if repairs cannot be made due to defects in workmanship or materials.
   
$25 Adjustments

$0 Adjustments | $50 Adjustments | $60 Adjustments

Add Antique Finish The antique finish is the black color that appears in the contours of your jewelry.
Change my birthstone We can change simulated birthstones. We can also add diamonds and other genuine stones for an additional cost. Additional charges may apply if your stone is encrusted.
Add or change a protected emblem A protected emblem features a popular design set beneath your stone. When choosing a protected emblem, we recommend that you choose light-colored stones (such as the white spinel) to give your protected emblem the clarity it deserves. Protected emblems are not available on all ring designs. Please call 1.800.854.7464 to determine if this option is available for your ring.
Add or change my inside engraving You may add or change the engraving inside your ring. You can choose to have your full name or your initials. Certain designs will only take three characters (ie. initials). If you want to change your inside engraving to "Your Signature," you will need to complete a printed Jewelry Adjustment form.
Add a textured palm side Unlike the Traditional Smooth Band that is polished and smooth, the Textured Band (Palm Side) has a distinctive look that helps keep your ring from showing wear. Not all designs offer a textured palm side option. Please call 1.800.854.7464 to determine if this option is available for your ring.
Replace the crest on my stone If your crest (an initial or symbol mounted to the top of your stone) has become worn down over time or from excessive wear, Jostens can replace it.
   
$50 Adjustments

$0 Adjustments | $25 Adjustments | $60 Adjustments

Remove the antique finish The antique finish is the black color that appears in the contours of your jewelry. The result is a "natural" finish.
Add encrusting on my ring Our encrusting process ultrasonically pressure-forces an initial or symbol into the stone for an "inlaid" look. Encrusting symbols are available for most rings. Some ring designs may not offer encrusting. Please call 1.800.854.7464 to determine if this option is available for your ring.
Change the color of my encrusted stone You can change the color of your encrusted stone, without changing your encrusted symbol.
   
$60 Adjustments

$0 Adjustments | $25 Adjustments | $50 Adjustments

Please note: The following options will require Jostens to make you a new ring (minimum $60 charge). In addition, you will be required to return your original ring to Jostens.
I want a different ring design/style Your ring may be exchanged for another current ring design of comparable value or an upgrade and remake fee would apply. Please contact us for more information. 1.800.854.7464.
Change the left or right side of my ring You can change one or both of your ring sides (Note: Jostens offers a one-time remake for underclassmen while in high school who desire or have a need to change their activity or mascot panel. Any additional requests for Design-A-Side® changes will incur a $60 adjustment fee)
Upgrade/change my metal quality or color You can upgrade your ring to a higher metal quality (i.e., 10-kt. To 14-kt.) or change the metal color (i.e., white to yellow). You will be charged an initial $60.00 to remake your ring plus an additional fee for the cost difference between the metal qualities and/or color (if applicable). Please contact Customer Service for additional information and cost. *This option is not available for college non-precious metal.
Remove the Textured Band (Palm Side) on my ring band The Textured Band (Palm Side) is a distinctive look that helps keep your ring from showing wear. In order for Jostens to remove the Textured Band from your ring and create a Traditional Smooth Band, a new ring must be made.
The cost for any of the following changes is based on individual situations. Please call 1.800.854.7464 for more information.
Change/replace my diamonds or other genuine stones Diamonds and other genuine stones can be replaced at their current market value.
My ring is very worn or damaged Your ring may be exchanged for another current ring design of of comparable value. A remake fee would apply. Please contact us for more information. 1.800.854.7464.
Trade in my ring for a new ring A 10K, 14K or 18K high school ring may be traded in for partial credit toward a new Jostens college ring. The trade-in credit will be based on the prevailing gold price at the time of trade-in. Credit for the trade-in will be allowed only if they accompany a new order. You may only trade-in one ring per order.

Product Returns
If you are not completely satisfied with your Jostens jewelry, please contact us at 1.800.854.7464 for assistance.


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