Mascot Shop Bulk Order FAQ
Contact your Jostens rep. You can also contact our customer service team by email at cccmascotshop@jostens.com or phone toll free at 1-855-200-1981.
You can upload new artwork and brand information on the School Admin page -> School Branding. To archive old assets, you can deselect items from your approved artwork.
Need additional help? Please contact our customer service team by email at cccmascotshop@jostens.com or phone toll free at 1-855-200-1981.
Products can be personalized by style, design, placement and color. Choose up to 4 different design placements to make your items truly unique.
The Mascot Shop offers embroidery and screen printing for bulk orders.
You will be able to upload your school’s design to your Mascot Shop. If you are having any issues, please reach out to your assigned Jostens rep or contact our customer service team at cccmascotshop@jostens.com.
All products are decorated in the U.S. on blank, globally sourced garments.
Orders ship in 7-10 business days. After items are customized, you will receive a shipping confirmation email with tracking information. Shipping time is additional. Delivery usually takes 2-4 business days depending on the delivery location in the continental U.S. The total order time, with customization and shipping, is 10-14 business days.
The Mascot Shop produces custom products that are made to order. As a result, we cannot expedite orders.
For help placing a bulk order, check out the informational video available here on the Mascot Shop Admin page. If you need additional support, contact your assigned Jostens rep or connect with our customer service team at cccmascotshop@jostens.com for assistance.
Purchase order (payment terms) and credit card. We accept Visa, MasterCard, American Express and Discover.
Bulk orders have variable pricing based on stitch count for embroidery and the number of colors for screen printing. The easiest way to reduce the cost per item is to increase the quantity of your order.
Every order is immediately confirmed with an email containing all product details. Once your order is ready to ship, you will receive an additional email with tracking information.
If you see a spelling mistake or have picked the wrong design, you have one hour after placing your order to cancel it. To cancel your order, you must contact Jostens Mascot Shop customer service by phone Monday through Friday between the hours of 7:30 a.m.-7 p.m. (CST). Please note that once an order begins production, you can no longer make changes or stop the shipment of your order.
Products are custom and cannot be returned. Jostens will replace any product that arrives defective in decoration or garment. Jostens will not warranty any product that has been used.
If you have received the wrong color, size or a defective item, please contact our customer service team for assistance at cccmascotshop@jostens.com.
We understand that mistakes happen. If you happen to order the wrong size, we will not be able to replace, refund or exchange it. However, if you receive an item in the wrong size, please take a picture of the sizing tag and send it to us at cccmascotshop@jostens.com along with your bulk order number. Our customer service team will then provide further instructions to help resolve the issue.
Our experienced customer service team will be happy to assist you by email at cccmascotshop@jostens.com or phone toll free at 1-855-200-1981.
Check out the informational video available about contributions and fundraising here on the Mascot Shop Admin page. If you have additional questions, contact your assigned Jostens rep for assistance.
You can see your order history by accessing your Mascot Shop admin portal.