US Warranty Claim Instructions
1) Complete the Online Jostens Warranty Claim Form.
2) Send your jewelry to Jostens via an insured, traceable method to:
PO Box 90224
Denton, TX 76202
3500 South Interstate 35 East
Denton, TX 76210
Please review the adjustment charges.
If your item is lost in transit, and you haven't used a traceable and insured method of shipment, you'll need to place a new order for your jewelry. If your original ring design is no longer available, Jostens will offer a current comparable ring design at your expense.
On warranty requests, you are responsible for the return Service & Delivery fee of $10.95 (U.S.) or $19.95 (Canada), as well as any applicable tax. Please make check/money order payable to Jostens and include with your product return.
A visual inspection will be performed on all jewelry. Based on our inspection, it may be necessary to adjust applicable charges.
Jostens will contact you if any additional charges apply. Adjustment will not begin until all charges have been paid in full.
Your Jostens Limited Warranty is void if any work is performed on your jewelry by anyone other than Jostens.
All returned jewelry must be insured for the approximate value.
Once your ring has been evaluated and applicable repair changes have been received by Jostens, the average repair time is approximately four weeks. Select stones may require additional time based on availability.
Not all options are available for all items.
If you are not completely satisfied with your Jostens jewelry or have warranty repair questions, please contact us at 1.800.854.7464 (US)
Due to the custom nature of our products, no returns will be granted after production has begun on your product. From your order date, you have 48 hours to contact Customer Service to cancel your order.
Products may vary in appearance from the product imagery online to in person. All pieces are hand made for you, and because of this, each product will be uniquely yours.