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Frequently Asked Questions

Where can I find my warranty information?

We have tailored warranty plans for each of our products. Visit our Warranty Information page to learn more about your Jostens product.

When will my order arrive?

Many of our products are custom-made just for you. Delivery times can include manufacturing time lus delivery time. Standard delivery is 7-10 days. Express delivery is 1-2 days. Read more about shipping and delivery.

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How do I get my ring repaired?

If your ring needs repairing, please contact your Jostens sales representative or mail it directly to us. Visit our Warranty Information page for more details.

How can I get a catalog and a ring sizer?

We'd love to send you the latest Jostens ring catalog and ring sizer so you can confidently order the ring that's right for you. Please fill out this form and we'll send you one directly.

Why can't I find my school or group?

Try removing abbreviations and instead search your school or group keywords, like "Jefferson" instead of "Jefferson High School." If you are still unable to locate your school or group, please contact your Jostens representative.

What payment options are available?

We have many easy ways to pay and process your payment. For more details see payment options.

Do you really keep a list of lost class rings?

Yes, we do! Is your lost class ring on the list? Visit our Jostens Found Class Rings Page to find out.

What if my Graduation Announcement displays the wrong text? 

Your Grad Announcements and Accessories are custom products, therefore changes or cancellations are not accepted after your order has been submitted and the receipt has displayed on your screen. If any of your products arrive damaged or defective, please e-mail us or contact us by phone.