Production Information

Each personalized order is individually handcrafted by our trained staff. Please allow us three business days to produce your order. See our order fulfillment schedule below.

Business days are defined as Monday through Friday, excluding holidays.


Order Fulfillment Schedule

Orders received by 10:59 p.m. Central Time:

  • Sunday will ship by Wednesday
  • Monday will ship by Thursday
  • Tuesday will ship by Friday
  • Wednesday will ship by Monday
  • Thursday will ship by Tuesday
  • Friday will ship by Wednesday
  • Saturday will ship by Wednesday

Holidays are defined as:

  • New Year's Day
  • President's Day
  • Columbus Day
  • Memorial Day
  • Labor Day
  • Thanksgiving
  • Independence Day
  • Christmas Eve
  • Christmas Day

We currently accept Visa, MasterCard, Discover and American Express.

The following paper selections are available across all of our stationery items, including: announcements, save the dates and invitations: 

Matte Superfine Eggshell Ultra White 
  • Our thickest paper, with a unique texture that adds elegance
  • 120 lb. thick paper stock
  • 80 lb. envelopes included at no charge
Shimmer Pearlized White
  • White stock with a beautiful smooth, shimmery metallic finish
  • 105-lb. thick paper stock
  • 80-lb. envelopes included at no charge

Envelopes are included at no charge for all stationery items.

Manufacturing & Delivery

When will I get my order?

Free standard shipping is included with orders placed with a Jostens rep during in-school events. Expedited shipping options are also available at checkout via UPS with estimated delivery times listed below.

Estimated Domestic Delivery Times

Delivery Method Average Production Time Average Carrier Time Total Estimated Delivery
Expedited 3 Business Days 1-2 Business Days 5 Business Days
Standard 3 Business Days 7-10 Business Days 13 Business Days

APO/FPO, U.S. Territories, and International Shipping

Delivery Method Average Production Time Average Carrier Time
Expedited 3 Business Days 1-2 Weeks
Standard 3 Business Days 2-3 Weeks

Can I ship to a PO Box?

Jostens does not allow shipping to PO Boxes for Photo Cards.

Can I return, change or cancel my order?

Your printed order begins processing automatically after it is submitted. No edits or refunds will be accepted after that point.

If, upon receipt, you are not satisfied due to quality issues, an error on our part, or damage during shipping, then we will replace your item as quickly as possible at no additional charge. If you prefer a refund, contact us to coordinate shipment back to our facility. Refunds for a damaged or flawed item include shipping charges. Any damage must be reported within seven days of delivery. No allowances or credits will be given after this period.

Because each order is custom printed on a per order basis, returns will not be accepted for instances outside of what is mentioned above.

Once we receive your return for refund, it will be processed within 2-3 business days. After the return has been processed, you will receive credit back to the credit card used to make the purchase within 3-5 business days.

What if I don't like my order?

If you are not happy with the order you have received, please let us know. Contact us Monday through Friday 8 a.m. – 5 p.m. CT. We strive to answer emails within 24 hours.

Order Status & Payment

To learn more about how to order, shipping, payment, and order information, visit Your Orders

Legal Information

Photo Policy

Terms of Use

Terms of Sale