Product Information

Cancellation policy

Due to the customization of our Diploma Frames, returns, changes or cancellations are not allowed.

Damaged or Defective Products

Jostens maintains high quality standards. If any of your products have arrived damaged or defective, please call 1.800.854.7464, ext. 17914 and we will assist you in getting your products replaced. Our regular business hours are 8:00 am - 5:00 pm CST, Monday through Friday. If you have any questions, contact us.

Manufacturing & Delivery

Diploma Frames ship within 3 weeks of order.

For all deliveries, please allow 3-5 additional business days for standard shipping ($21.95) or 1-2 additional business days for express shipping (additional $10).

Additional Questions

If you have not recieved your order in within the anticipated delivery time, or if you have any questions, please contact us.

Order Status & Payment

To learn more about how to order, shipping, payment, and order information, visit Your Orders